Standard Terms and Conditions
Terms of Use
- Hotel Standard Check-in time is 14:00 hours IST and check-out time is 12:00 hours. Early check-in and late check-out are available subject to availability.
- Individual Cancellation, No-Show and Amendment Policy: Cancellation made 7 days prior to the arrival date shall not incur any cancellation charges; beyond that, 1-night retention charges will be applicable.
- Group Cancellation (3 rooms and above): Group cancellation made 25 days prior to the arrival date shall incur cancellation charges; beyond that, 100% will be charged through the length of stay.
- All standard policies pertaining to the hotel/hospitality industry are applicable when a specific reservation policy is not mentioned in the “Reservation Confirmation” document.
Payment Terms Policy
- A pre-authorisation will be taken on your credit card under the name booking is made for the total stay on your arrival. Early check-in and late check-out are chargeable as per the Hotel policy.
- It is mandatory for guests to present valid photo identification at the time of check-in. Such documents can be either an Indian Aadhaar Card, Indian Driver’s License, Indian Voter ID card, or Indian/International passport. PAN cards are not accepted.
- Payment can be made using the credit card, payment gateway link, deposit in the bank account, or demand draft before the due date.
Standard Terms and Conditions
- No gatherings or parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room.
- This reservation is not transferable. In the event of a no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.
- The Hotel reserves the right to send guests away from the Hotel due to their conduct or behavior or for any other safety, security, or medical reasons.
General Provisions
- By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s Standard Terms and Conditions.
- The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
- The Hotel shall be entitled to vary, amend, and/or otherwise change these terms and conditions at any time without prior notice.
Contact Information
- Please contact us at info@theshalomoasis.com or call us on ++91 96776 99932, for any assistance.